Konfliktmanagement. Ein Handbuch Für Friedrich Glasl. · Rating details · 2 Be the first to ask a question about Konfliktmanagement. Ein Handbuch Für. Konfliktmanagement: Friedrich Glasl: Books – PDF | This conflict escalation model is presented in Friedrich Glasl’s book Konfliktmanagement. Ein Handbuch für Führungskräfte, Beraterinnen und Berater.

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Most are based on some kind of system perspective, i. These stages are grouped into three levels, which each contain three stages.

In the section on conflict issues, Glasl describes a number of techniques for mapping and rating the conflict issues from the point of view of the different parties. This review of Friedrich Glasl’s book “Konfliktmanagement.

Das “Innere Team” und situationsgerechte Kommunikation. The model has nine stages — in contrast to the earlier model of Kurt R. One of these is “Golden Moments,” a method that is especially useful in highly escalated conflicts, when one or several parties are unable to see any positive traits at all in the counterpart.

By using this site, you agree to the Terms of Use and Privacy Policy. In chapter 10 Glasl makes a very detailed analysis of the conflict escalation process. Loss of face means in this sense the loss of moral credibility. The intervention methods are discussed in a contingency framework, where the form of intervention has to be adapted to: To achieve de-escalation Glasl assigns the following strategic models to the different stages of escalation:.

Glasl is an Austrian conflict facilitator with a solid experience from many years as an organizational consultant and trainer of facilitators in the Netherlands, Germany, Austria and other countries. The model describes how two parties in a conflict behave. CS1 German-language sources de.


Review of F. Glasl’s “Konfliktmanagement”

Believing one has right on one’s side, one can denounce the opponent. As a complement to the established typologies, Glasl introduces the concepts of “hot” and “cold” conflicts.

Glasl defines and delimits each strategy in terms of a number of criteria. Glasl systematically details how each of these factors is influenced by conflict escalation, what objectives interventions might have, and describes a number of glask for attaining these objectives. In the section on interrelationships, Glasl takes a close look at the conflict potential of organizations.

He holds a doctorate in political science Wien, and is an Anthroposopher.

Views Read Edit View history. American practitioners and scholars have been very active in developing methods for improving negotiations konfliktmanagemsnt for resolving disputes out of court. Many different kinds of conflict can be thus analysed: The American ADR approaches usually focus on low-cost mediation and arbitration methods, which assume that there is a well-defined dispute that could either be resolved through litigation or by an ADR approach.

Friedrich Glasl’s model of conflict escalation

The conflict is acerbated by the search for sympathisers for one’s cause. A particularly interesting topic is how disillusioned persons in a “cold” conflict can be empowered to take more responsibility by mobilizing their sense of “Holy Wrath.

Page 1 of 1 Start over Page 1 of 1. He observes that the conflict facilitators he has been training often have well developed analytical faculties, but have neglected to konfliiktmanagement their perceptual skills.

Anything else would be a sore loss for the great part of the conflict faciliation community that never learned enough German to read the original version. As examples one could mention actions that lead to loss of face for one conflict party threshold between step 4 and 5or presenting an ultimatum threshold between step 5 and 6.


Part III deals with conflict intervention methods and strategies. The conflict parties try to gain absolute control by issuing threats which demonstrate their own power. Interventions targeting the conflict history past, present or future are also friesrich.

Konfliktmanagement. Ein Handbuch Für Führungskräfte, Beraterinnen Und Berater by Friedrich Glasl

It is also an intriguing theoretical model of conflict processes, focussing on the challenge presented to intentional subjects by the powerful escalation mechanisms. Appropriate reactions can be derived from this analysis. The escalation stages are defined by the implicit behavioural norms regulating the interactions between the parties. Glasl points out that there is a threshold at each stage, critical actions which escalates the conflict a further step.

Eine Handlungsanleitung mit Fallbeispielen, Heidelberg: The systematical approach, the thoroughness, and the solid grounding in four decades of conflict management literature makes the book ideal both as a textbook in conflict resolution courses at the university level, and as a reference handbook for professional conflict facilitators.

If you are a seller for this product, would you like to suggest updates through seller support? Konfliktmanagemenf proportions decide the credibility of the threat.