Enroll on this Cisco UCCE Admin course to get hands-on experience. Cisco Unified Contact Centre Enterprise delivers intelligent contact routing (via ICM), call treatment, UCCE Product Training and Deployment Subjects. Cisco Contact Center Training Courses. Authorized Cisco Training Partner UCCE-A – Cisco Unified Contact Center Enterprise Administration v Learn the.

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Cisco submitted 4 years ago by [deleted]. It’s a good starting to point that leads up to If you have any UCCE questions, please post them! I’m a UCCE deployment engineer. Want to add ciwco the discussion?

Cisco UCCE Video Training – Administration & Troubleshooting

Gain know-how and skills gaps with limited work disruptions Get quick answers to daily challenges – live interaction! That’s about the extent of what Yraining can do. I agree the AUCCE might be a better, but you might want to just play around with the system for a bit before going to this training.

This book will go into detail all the basics that make up a UCCE environment and get you familiar with the processes, deployments, and much more. I will say I have a CVP book with the purple on the front and it has been very helpful in understanding the overall picture. Classroom Live Classroom Live Receive face-to-face instruction at one of our training center locations. Skill groups and agent teams It’s not fun but be patient with these guys – some of them are not even Cisco employees.


Almost every node in a routing script contains success and failure paths which can be used to pin-point where a problem might be occurring.

I’m not quiet ready to make the jump to CVP just yet, but I will be within the next six months. Also, it’s important to know that, for instance, purge jobs are running.

I’m hoping to get some advice on which course I should take. Working knowledge of basic networking and components router, switch, NIC Working knowledge of Microsoft Windows Server deployed within an Active Directory environment Working knowledge of a Windows computer including a mouse and the simultaneous use of the Alt-Tab keys.

If they’re doing this to promote from within and mean to compensate you accordingly that’s awesome. No questions about how to get Cisco software without a service contract. Use of this site constitutes acceptance of our User Agreement and Privacy Policy.

In any case, AUCCE would be your best bet since you already have a deployment and don’t have to worry about the design aspect. The dumplog will give you cizco bunch of mumbo jumbo, but if you know what you’re looking for or there’s a blatant error, you’ll find it here.

UCCE training : Cisco

Similar to rttest, except this will gather information on the status of Peripheral Gateways. I pray that it was installed by a good Cisco partner and that it’s well-documented. Supporting CCE Lesson 1: It’s making more sense but still a bit confusing. Welcome to Reddit, the front page of uccw internet. Demonstrate an cisvo understanding of cizco Cisco Unified CCE solution, processes, and its environment. Eat, breath, sleep, shit this doc from front to back.


Easy-to-deploy, Easy-to-use Customer Interaction Management Cisco Unified Contact Center technologies provide powerful, agent-based services that result in reduced business costs and improved customer response by providing sophisticated and distributed automatic call distributor ACDinteractive voice response IVRcomputer telephony integration CTIand agent and desktop services.

Cisco UCCE Training – Deployment & Administration with CVP 11.6

I feel I am pretty lucky. I’ll post all kinds of newbie UCCE questions! If you can travel, take it in Denver and make sure Mike K. Given that I am inexperienced, they are saving some money by hiring me instead of someone cisc been doing it for several years.

ICM Processes Lesson 2: For example, I’m sure you have an admin script that checks for Holidays that will flag ICM and tell it that today is a holiday, follow the logic in the script to tell callers our office cico closed however you decide to program it.

Will you be going to Cisco Live! I have been playing with it for about three weeks now. Smartnet is a must-have.

I think starting with CVPI is a terrible idea, specially for someone with no background at all.